Help and support

You do not need to pay again to resolve this. Check that you signed in with the email used for your purchase. If you still have no access, select ‘I paid but have no access’ in the form. We will prioritize reviewing your payment, account, and access.

Use the sign-in option on the website with the email used for your purchase. Then open your dashboard to access the film. If you cannot sign in or the film is missing, tell us what you see on screen.

On the sign-in page, choose the password reset option and enter your account email. Check your spam or junk folder too. Contact us if the message does not arrive. We will never ask for your password or a verification code.

Check your spam folder and confirm which email address you used. A missing email does not mean your payment failed. If you see a charge or still cannot sign in, ask for help before paying again.

If no payment is in progress, reload the film page once and check your internet connection. If the issue continues, tell us your device, browser, and any error message. You do not need to clear all your cookies or buy the film again.

Compatibility depends on your device and viewing method. Tell us your TV model and how you are trying to watch so we can help. We cannot guarantee compatibility with every TV or casting method.

Access to the film is temporary. Check the expiration date shown for your purchase or account. If you cannot find it, we can help you verify it.

Tell us when the problem began. If we confirm that a website fault prevented you from using your paid access, we will restore seven days of access starting when the issue is resolved. We will first verify your identity, payment, and the issue.

The film costs USD $9. TGW+ annual costs USD $99 and is a separate product. Buying the film does not create a recurring subscription.

Avoid making another purchase to resolve this. Tell us the email you used and the approximate date so we can review the transaction status. Do not send full card details. Any refund requires a review of the case.

A donation does not grant membership or access unless a campaign explicitly states otherwise. If you need help with a donation or its receipt, select that option in the form.

Select ‘Tickets for Souls’ or ‘I want to organize a screening’ and describe your request. We will explain the process and applicable conditions. A request does not guarantee availability, and a personal purchase does not replace screening authorization.

If our team has already replied, continue in that email thread. If you have not received a reply and need to add information, email support with the address you used and the approximate date of your request. You do not need to submit the entire form again.